Contact Us

Our company is committed to providing our customers with the highest level of satisfaction. If you are not completely satisfied with your purchase, we offer a 7-day return and refund policy.   

To process a return please, contact us at sales@premiumplususa.com or by phone at +1-718-366-8686

Return Policy:

1. Prior Approval with RMA# is required for all returns. 
2. Items must be returned in their original packaging and unused/ unmarked and in a saleable condition.
3. Items must be returned within 7 days of delivery.
4. Customers are responsible for any shipping costs incurred for returns . 

Refund Policy:

1. Refunds will be processed within 7 days of receiving the returned item.
2. Refunds will be issued in store credits, or the original form of payment used at the time of purchase. 
3. All sales items are refunds with store credits ONLY. 
4. After 14 days, any retuned items will be subject to a 10% restocking fee. 
5. All shipping charges are non-refundable.

Please note that this policy is subject to change, and we reserve the right to refuse any return that does not meet our return policy.